Privacy Policy
At ElaraBet, protecting your personal data is something we take seriously. This policy explains what information we collect, why we collect it, and what rights you have under the General Data Protection Regulation (GDPR). We are registered in Curaçao under licence number 8048/JAZ, and this policy applies to all players who use our platform.
1. Nature and scope of personal data collected
When you register an account with us, we ask for certain details so we can set up your profile and keep your account secure. This is the starting point for everything else in this policy. We only collect what's needed to run our platform properly and meet our legal obligations.
The information we gather falls into a few clear categories. Some of it you give us directly, and some is collected automatically as you use our services.
- Identity information, such as your full name, date of birth and nationality
- Contact details, including postal address and phone number
- Financial and payment information needed to process deposits and withdrawals
- Device and technical data, such as IP address and browser type
- Gaming activity data, including deposits, wagers, and account history
- Verification documents submitted during identity checks
You're always in control of what you share with us beyond the essentials, and we never ask for more than we need.
2. Purposes and objectives of data processing
To run our casino safely and legally, we need to process your data for a number of specific reasons. Each purpose is tied to a legal basis under GDPR, whether that's performing our contract with you, meeting a legal obligation, or pursuing a legitimate interest.
Here's what we use your information for:
- Creating and verifying your account
- Processing deposits, withdrawals and payments
- Meeting regulatory and anti-money laundering obligations
- Detecting and preventing fraud
- Monitoring for responsible gambling concerns
- Improving our games and platform performance
- Sending marketing communications, where you've given consent
We won't use your data for anything outside these purposes without telling you first.
3. Security measures and technical integrity
We protect your data using a combination of technical and organisational measures. Encryption, firewalls and access controls all play a part in keeping your information safe. Our systems are regularly reviewed to catch weaknesses before they become problems.
Staff access to personal data is restricted to those who genuinely need it to do their jobs. We also work with payment and verification providers who meet recognised security standards.
4. Sharing information with third parties
Under GDPR, we can only share your data where there's a proper legal basis to do so. We don't sell your information, and we're selective about who we work with.
There are certain categories of partners and authorities we do share data with, each for a specific reason tied to running our platform and meeting our obligations.
- Payment processors handling deposits and withdrawals
- Identity verification providers conducting KYC checks
- Regulatory bodies and law enforcement, where legally required
- IT and hosting providers supporting our infrastructure
- Marketing and analytics partners, where you've consented
- Fraud prevention networks protecting players across the industry
Any third party we work with is bound by contractual obligations to protect your data to the same standard we do.
5. Cookie management and similar technologies
We want to be clear about cookies and how we use them, because they're easy to overlook but important to understand. Cookies are small files stored on your device that help our platform remember your preferences, keep you logged in, and understand how you use our site.
We use several types of cookies. Essential cookies keep core features working, such as session management and security checks. Performance cookies help us understand which games and pages players engage with most. Functional cookies remember your settings, like language or currency preference. Marketing cookies, where you've given consent, help us show relevant promotions.
You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Turning off non-essential cookies won't stop you using our platform, though some features may work differently.
We review our cookie practices regularly to make sure they stay aligned with current regulations and player expectations.
6. Data retention period
Your data doesn't stay with us forever. We keep personal information only for as long as it's needed for the purposes it was collected for, or as required by gambling regulations and anti-money laundering laws.
Account and transaction records are typically retained for a set number of years after your account closes, to meet our legal obligations to regulators and auditors. Marketing data is kept only while you remain subscribed, and is deleted promptly if you unsubscribe.
Once retention periods expire, your data is securely deleted or anonymised so it can no longer be linked back to you.
7. User rights over their data
You have a set of rights over your personal data under GDPR, and we want you to know exactly what they are. These rights give you meaningful control over how your information is used, and we take requests seriously.
- The right to access the personal data we hold about you
- The right to rectification if your data is inaccurate or incomplete
- The right to erasure, sometimes called the right to be forgotten
- The right to object to certain types of processing
- The right to data portability, allowing you to receive your data in a usable format
- The right to restrict processing in certain circumstances
- The right to withdraw consent at any time, where processing relies on consent
- The right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office
To exercise any of these rights, simply contact our support team. We'll respond within the timeframes required by law and explain any next steps clearly.
8. International data transfers
To keep our platform running for players across different regions, some data may be transferred outside the UK or the European Economic Area. This happens when we work with service providers based in other countries.
Where this occurs, we make sure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections recognised under GDPR. We never transfer your data to a provider that can't guarantee a comparable level of protection.
You can ask us for more detail about specific transfers at any time.
9. Privacy policy updates
We update this policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll let you know through your account or by other reasonable means.
We'd encourage you to check this page occasionally so you stay informed about how we handle your data. Continuing to use our platform after changes take effect means you accept the updated policy.
10. Contact information
When you have questions about your privacy or want to exercise any of your rights, our support team is ready to help. You can reach out through the contact options available on our platform, and we'll respond as promptly as we can.
We're committed to handling your data responsibly and transparently, in line with our obligations as a company registered in Curaçao under licence 8048/JAZ.
Responsible Gambling
Gambling should always be enjoyable and never a source of harm. If you feel your gambling is becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. Our platform is strictly for players aged 18 and over.