ElaraBet Terms and Conditions
These Terms and Conditions govern your use of our platform and all services offered through ElaraBet. By creating an account, you accept these terms in full. If any part of this agreement is unclear, we encourage you to contact our support team before proceeding.
1. General information and legal agreement
Under Curaçao license 8048/JAZ, we operate ElaraBet as a licensed provider of online casino services. This licence governs our commercial activities and obligates us to comply with recognised standards of fair gaming and operational conduct.
These terms form a binding agreement between you and ElaraBet the moment you register an account with us. They apply to every game, promotion, and transaction available through our platform, and they take precedence over any marketing material or third-party summary of our services. We reserve the right to amend these terms periodically, and continued use of our services after changes are published constitutes acceptance of the revised terms.
We recommend reviewing this page regularly. Players who disagree with updated terms may close their accounts as described in Section 15.
2. Account opening and eligibility
All users must be at least 18 years old to register an account with us. We require accurate, complete, and current information at the point of sign-up.
Eligibility also depends on your country of residence, as we restrict access in certain jurisdictions where online gambling is prohibited or unregulated. Only one account per person, household, or IP address is permitted, and we reserve the right to suspend duplicate accounts without prior notice. Providing false information during registration may result in account closure and forfeiture of funds.
If you are unsure whether you meet our eligibility criteria, our support team is available to clarify before you deposit any funds.
3. KYC and identity verification
Identity verification exists to protect both our platform and our players from fraud, underage access, and misuse of financial systems. We require all users to complete our Know Your Customer process before withdrawals are approved.
This typically involves submitting a valid government-issued identification document, proof of address, and in some cases, proof of payment method ownership. Verification may occur at any stage of your account lifecycle, not only during registration, and we reserve the right to request additional documentation at our discretion. Delays in verification will directly affect withdrawal processing times.
We handle all submitted documents in line with our Privacy Policy and do not share them beyond what is required for compliance purposes.
4. Account security and password confidentiality
Your account security is primarily your responsibility once your credentials are issued. We ask that you keep your password confidential and avoid sharing access with any third party.
Any activity conducted under your login details is treated as authorised by you, including deposits, withdrawals, and gameplay. We employ encryption and monitoring systems to detect unusual account behaviour, but we cannot be held liable for losses resulting from compromised credentials due to user negligence. If you suspect unauthorised access, you must notify us immediately so we can secure your account.
We may require password resets or two-factor authentication where suspicious activity is detected.
5. Deposits and account funding
Deposits must be made using payment methods available in your account dashboard, and all transactions must be conducted using funds that belong to you. Minimum and maximum deposit limits apply and vary by method.
We do not accept deposits from third-party accounts, corporate accounts, or payment instruments not registered in your name. Currency conversion fees, where applicable, are determined by your payment provider and not by ElaraBet. All deposited funds are held for gameplay purposes and are not interest-bearing.
Should a deposit fail to reflect in your balance, you should contact support with transaction evidence before attempting the payment again.
6. Withdrawal procedures and verification
We process withdrawal requests once identity verification and any applicable wagering requirements have been fully satisfied. Processing times vary depending on the payment method selected.
Withdrawals are generally returned to the original deposit method where possible, in line with anti-money laundering practices. We reserve the right to request further documentation before releasing larger withdrawals, and payouts may be split across multiple transactions for security reasons. Pending withdrawal requests can usually be cancelled within a limited window before processing begins.
Unusual account activity or incomplete verification may delay withdrawal approval until checks are resolved.
7. Bonus rules and wagering requirements
Bonus terms are in place because promotional funds carry separate conditions from standard deposits. Each bonus offer specifies its own wagering requirement, eligible games, and expiry period.
Wagering requirements must be completed within the stated timeframe, or remaining bonus funds and associated winnings may be forfeited. Not all games contribute equally toward wagering completion, and some games may be excluded entirely. Using multiple accounts, coordinated betting patterns, or exploiting promotional terms is considered bonus abuse and may lead to restrictions on your account.
We reserve the right to withhold winnings linked to bonus misuse pending investigation.
8. Inactive and dormant accounts
Accounts inactive for an extended period, typically twelve months without login or transaction activity, are classified as dormant. We reserve the right to apply an inactivity fee under these circumstances.
Before any fee is applied, we will attempt to notify you using the contact details on file. Dormant account funds remain the property of the player and can be reclaimed by reactivating the account and completing any outstanding verification steps. We do not forfeit dormant balances without prior communication.
Reactivation may require renewed identity checks if your previous verification has expired.
9. Game fairness and RNG systems
We use independently certified Random Number Generator systems across our casino games to ensure fair and unpredictable outcomes. Game results are not influenced by player history, deposit size, or account status.
Third-party testing agencies periodically audit our RNG systems and game providers to confirm compliance with recognised fairness standards. Return-to-player percentages are published where available and reflect long-term theoretical averages rather than guaranteed short-term outcomes. We do not manipulate odds or outcomes in favour of the platform.
Technical disputes regarding specific game rounds can be submitted to support for review against our logged data.
10. Prohibited conduct and fraudulent activity
We want to be clear about what constitutes prohibited conduct on our platform. This includes but is not limited to the following:
- Using stolen payment methods or falsified identity documents
- Operating multiple accounts to exploit promotions or bypass limits
- Colluding with other players or using automated betting software
- Attempting to manipulate game outcomes through technical interference
- Providing false personal or financial information
Engaging in any of the above may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities where legally required. We reserve the right to conduct internal investigations before releasing any disputed balance. Fraudulent activity undermines the integrity of our platform and the experience of legitimate players, which is why we apply a strict zero-tolerance approach.
Players found engaging in repeated violations will be permanently barred from registering future accounts with us.
11. Responsible gambling and self-exclusion
Your wellbeing matters to us, and we provide tools designed to help you stay in control of your gambling activity. These include deposit limits, time-out periods, and full self-exclusion options.
Self-exclusion requests are processed promptly and cannot be reversed before the selected period expires, regardless of subsequent requests. We also provide access to reality checks and account activity summaries so you can monitor your spending patterns. Players showing signs of problematic behaviour may be contacted by our support team as a precautionary measure.
Further guidance and support organisation details are included at the end of this page.
12. Complaints and dispute resolution
We take complaints seriously and aim to resolve them through direct communication with our support team in the first instance. Most issues are addressed within a reasonable timeframe following submission.
Where a resolution cannot be reached internally, players may escalate the matter to an independent dispute resolution service as required under our operating licence. We will provide relevant case details and cooperate fully with any external review process. Complaints should be submitted with supporting evidence to allow for accurate investigation.
We do not guarantee a specific outcome but commit to handling every complaint fairly and transparently.
13. Intellectual property rights
All content, trademarks, graphics, and software associated with our platform remain the property of ElaraBet or our licensed partners. Unauthorised use is strictly prohibited.
This includes copying, redistributing, or reproducing any material from our website without prior written consent. Game software provided by third-party studios is licensed to us for display and operation only, and underlying rights remain with the original developers. Any breach of these intellectual property terms may result in legal action.
Players are granted a limited, non-transferable right to use our platform solely for personal entertainment purposes.
14. Anti-money laundering policy
There is no ambiguity about our anti-money laundering obligations. We are required to monitor transactions, verify identities, and report suspicious activity in accordance with applicable financial crime regulations.
Our monitoring procedures include the following:
- Source of funds checks for unusually large deposits or withdrawals
- Transaction pattern analysis to identify irregular behaviour
- Enhanced due diligence for high-risk accounts
- Mandatory reporting of suspected illicit activity to relevant authorities
Accounts flagged under these procedures may be temporarily restricted while checks are completed, and we reserve the right to withhold withdrawals until source of funds is satisfactorily confirmed. Cooperation with these requests is mandatory, and failure to provide requested information may result in permanent account closure. We apply these measures consistently to protect the integrity of our platform and comply with our licensing obligations.
These checks are standard practice across regulated gambling operators and are not applied as a penalty against individual players.
15. Voluntary account closure
You may close your account at any time by submitting a request through our support channels. Closure requests are typically processed within a short administrative period.
Any pending withdrawals or bonus balances will be settled according to standard terms before closure is finalised. If verification is incomplete at the time of closure, we may require outstanding documentation before releasing remaining funds. Account closure does not remove our right to investigate prior activity if fraud or policy violations are suspected.
Players wishing to take a temporary break rather than a permanent closure should refer to our self-exclusion tools instead.
16. Governing law and jurisdiction
As required by our Curaçao operating licence, these terms are governed by the laws applicable to our licensing jurisdiction. Any disputes arising from your use of our services will be handled accordingly.
Where United Kingdom consumer protection regulations apply to your use of our services, nothing in this agreement is intended to override those statutory rights. We encourage players to seek independent legal advice if they require clarification on how these terms interact with local regulations. This agreement does not create a partnership, agency, or joint venture between you and ElaraBet.
Continued use of our platform constitutes ongoing acceptance of this governing framework.
Responsible gambling disclaimer
Our services are intended for players aged 18 and over. Gambling should always be approached as entertainment, not as a source of income, and we encourage players to set personal limits before depositing funds. If you feel your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Please gamble responsibly.